General information

Arrival and departure

On your arrival we ask you to note that the rooms are ready for occupancy from 4 pm.
On your departure, the rooms are to be vacated by 11 am.

Deposit information

Deposits in the amount of 20 % (50 % during Christmas and New Year's Eve) of the total amount should be transferred free of charge to our bank account.
Volksbank Carinthia eG
account no. 30001970000
SORT CODE 42130
BIC/SWIFT VB-OE-AT-WW-KLA
IBAN AT21 4213 0300 0197 0000

Reductions

• with 3rd and 4th person in the room 20% of the room price
• For overnight stays with breakfast buffet the room price is reduced by € 14 for adults and € 7 for children and teenagers per day.
• from 7 nights - 10 %
• 14=12 - with 14 nights 2 nights are free

Extras

• Garage € 30 per day
• Local tax € 3,90 per person/night
• Dogs between € 15 - € 30 per night and without food (depending on size)
• if you book a room with two or more beds for a single person, there will be a 40% surcharge

Extras for the Christmas and New Year period

In the period from 21.12. to 06.01. we recommend a stay of 14 nights, as we offer a nice and extensive program in a pleasant, dignified atmosphere.
In case of a shorter stay, 20% will be added.

Childcare

From Monday to Saturday from 9.00 am until 12.00 pm and from 4.00 to 09.00 pm our staff will take care of your offspring. Outside the opening hours of the children's club, childcare is available upon request.

Minibar

The minibar will be filled entirely according to your wishes, for this purpose, please let us know after your arrival.

Cancellation conditions

The cancellation conditions according to Austrian hotel regulations apply.

• Up to 3 months before arrival there are no cancellation fees.
• Up to 1 month before arrival 40% of the price will be charged.
• Up to 1 week before arrival 70 % of the price will be charged.
• In the week of your arrival 90 % of the price will be charged.

You can take out cancellation or travel insurance directly when you make your booking. You can find more information about the insurance here.

Payment methods

• Cash
• EC card (plus service charges)
• MasterCard or Visa (plus service charges)
• Tip: We recommend that you transfer the cost of your stay in advance and pay the balance with the card on site!